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Refund Policy

Returns and Refunds Policy

Thank you for shopping at Cool Springs Plastic Surgery.

If you are not entirely satisfied with your purchase, we’re here to help.

Our physical products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

Surgical and non-surgical procedures are not eligible for a refund of any kind.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By phone number: (615) 771-7718
  • By email:

Send the product with its original packing and the receipt or proof of purchase, to:

1909 Mallory Lane, Suite 104
Franklin, TN 37067

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Cool Springs Plastic Surgery.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Digital products

We issue refunds for digital products within 7 days of the original purchase of the product.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: (615) 771-7718
  • By email:

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